Travel Guide for International Patients
If you have decided to travel from your home country to our hospitals for high-quality medical care, preparations made in advance with thorough research can help make your experience a smoother and easier one.
After confirming your appointment with the doctor, contact the hospital for specifics on the duration of your medical procedure and recovery, the required reports and certificates to show your medical history and results of previous examinations.
An appointment letter from the medical centre would help support your visa application to enter Malaysia if necessary. Be sure to translate all your documents to English and get an interpreter if needed. Think through the logistics of your travelling period to arrange for transport and book accommodations accordingly before your trip.
Having a flexible schedule or buffering a few extra days for your trip back home is always ideal in case your estimated rehabilitation period after treatment takes longer than expected.
Preparing for Your Trip
✓ | Passport & Visa |
✓ | Doctor Reference Letter/Medical Documents |
✓ | Emergency Contact Information |
✓ | Passport-sized photographs |
✓ | Proof of Employment |
✓ | Income Tax Return Photocopy |
✓ | Health Condition Form |
✓ | Consent for Isolation Form |
✓ | Relation Proof with Accompanying Applicant |
Insurance Coverage
Insurance Group
- AIG Travel Assist
- AIU Assistance Department (Japan)
- Emergency Assistance Japan Co. Ltd (EAJ)
- Asia Assistance (AA) International Indonesia (Rebrand as Across Asia Assist)
- Asia Assistance (AA) International
- AXA Singapore
- Allianz Worldwide Partners
- Bupa International (Fullerton HealthCare Singapore)
- Cigna International (Oversea)
- Cigna International (Kuala Lumpur)
- Euro-Center (Thailand) Co. Ltd
- Global Assistance & HealthCare (Fullerton Health)
- Henner International Medical Network
- IA International Assistance Sdn Bhd
- Insmart Company Limited
- MSH China Enterprise Service Co.Ltd
- Tokio Marine & Nichido Fire Insurance Co.
- Syntech
- United HealthCare Global
- WellBe Malaysia Sdn Bhd
- Generali Global Health Services (GGHS)
- International SOS (M) Sdn Bhd
- Global Benefits Group (GBG)
- Asian Assistance (Thailand) Co. Ltd
Third Party Administrators (TPA)
- AIA Shared Services (AIASS) - Regional Health Passport
Airport Transfer
You may request for our complimentary shuttle service (subject to availability)
Please make a reservation at least two working days in advance by providing the following information:
- Name and passport of patient and caregivers
- Contact details
- Flight details
- Appointment details
Alternatively, you can take a GrabCar or taxi from the airport to Gleneagles Hospital Penang.
Places To Visit
Cheong Fatt Tze Mansion
Immerse yourself in the rich history and culture at The Blue Mansion, one of the most iconic buildings to have won the UNESCO award.
Clan Jetties
Visit a water village built by Chinese immigrants more than a century ago.
Escape Adventure Play
Enjoy an exciting getaway at an award-winning theme park with exciting rides in a natural environment.
Fort Cornwallis
Discover a monument with great historical significance built in the 17th century.