Travel Guide
Travel Guide

Travel Guide for International Patients

If you have decided to travel from your home country to our hospitals for high-quality medical care, preparations made in advance with thorough research can help make your experience a smoother and easier one.

After confirming your appointment with the doctor, contact the hospital for specifics on the duration of your medical procedure and recovery, the required reports and certificates to show your medical history and results of previous examinations.

An appointment letter from the medical centre would help support your visa application to enter Malaysia if necessary. Be sure to translate all your documents to English and get an interpreter if needed. Think through the logistics of your travelling period to arrange for transport and book accommodations accordingly before your trip.

Having a flexible schedule or buffering a few extra days for your trip back home is always ideal in case your estimated rehabilitation period after treatment takes longer than expected.

Preparing for Your Trip

Passport & Visa
Doctor Reference Letter/Medical Documents
Emergency Contact Information
Passport-sized photographs
Proof of Employment
Income Tax Return Photocopy
Health Condition Form
Consent for Isolation Form
Relation Proof with Accompanying Applicant
Download Your Checklist

Insurance Coverage

Insurance Group

  • AIG Travel Assist
  • AIU Assistance Department (Japan)
  • Emergency Assistance Japan Co. Ltd (EAJ)
  • Asia Assistance (AA) International Indonesia (Rebrand as Across Asia Assist)
  • Asia Assistance (AA) International
  • AXA Singapore
  • Allianz Worldwide Partners
  • Bupa International (Fullerton HealthCare Singapore)
  • Cigna International (Oversea)
  • Cigna International (Kuala Lumpur)
  • Euro-Center (Thailand) Co. Ltd
  • Global Assistance & HealthCare (Fullerton Health)
  • Henner International Medical Network
  • IA International Assistance Sdn Bhd
  • Insmart Company Limited
  • MSH China Enterprise Service Co.Ltd
  • Tokio Marine & Nichido Fire Insurance Co.
  • Syntech
  • United HealthCare Global
  • WellBe Malaysia Sdn Bhd
  • Generali Global Health Services (GGHS)
  • International SOS (M) Sdn Bhd
  • Global Benefits Group (GBG)
  • Asian Assistance (Thailand) Co. Ltd

Third Party Administrators (TPA)

  • AIA Shared Services (AIASS) - Regional Health Passport
(Insurance coverage information may be subject to change)

Flights to Malaysia

jakarta-800x800
From Jakarta
Penang
2 hours, 30 mins
2 - 4 nonstop flights per day
banda-aceh-800x800
From Banda Aceh
Penang
1 hour
2 one-stop flights per day
Medan-800x800
From Medan
Penang
45 mins
6 - 7 nonstop flights per day
surabaya-is-such-a-beautiful
From Surabaya
Penang
4 hours
4 non-stop flights per week
Show All Flights

Airport Transfer

You may request for our complimentary shuttle service (subject to availability)
Please make a reservation at least two working days in advance by providing the following information:

  • Name and passport of patient and caregivers
  • Contact details
  • Flight details
  • Appointment details

Alternatively, you can take a GrabCar or taxi from the airport to Gleneagles Hospital Penang.

Need to book an Airport Transfer?

WhatsApp Us

Hotels

10459_14021909340018384415
Evergreen Laurel Hotel
kelawai-facade
G Hotel (Kelawai)
331116375
Mansion One
ictwe-exterior-5533-hor-clsc_E7BE6E1B-BF2A-40D9-2BF366A97DCC7976-e7be6daac4650f7_e7be7c17-d6d4-d2a7-e577fd383cb4cf0b
Penang Marriott Hotel
Show All Hotels

Places To Visit

Cheong Fatt Tze Mansion

Immerse yourself in the rich history and culture at The Blue Mansion, one of the most iconic buildings to have won the UNESCO award. 

Clan Jetties

Visit a water village built by Chinese immigrants more than a century ago.

Escape Adventure Play

Enjoy an exciting getaway at an award-winning theme park with exciting rides in a natural environment.

Fort Cornwallis

Discover a monument with great historical significance built in the 17th century.

Show All Places To Visit